CGV - TERMS OF USE
Clause 1: Nature and Object of the contract
This contract is an online sales contract subject to acceptance by the seller, drawn up in accordance with the terms of the French legislation in force.
The contractual information is presented in French and the products presented for sale comply with French legislation as of December 1, 2009.
The object of this contract is the sale of the products presented on the site http://www.atntparis.fr
Clause 2: Identification of the parties
The parties to the contract are on the one hand the company ATNT PARIS, hereinafter "the seller", and on the other hand the customers of the online sales site of the ATNT PARIS brand http://www.atntparis.fr , hereinafter "the customers".
Clause 3: Obligations of the parties
The seller is bound by an obligation of means.
In particular, he undertakes to deliver the items ordered to the postal services within the deadlines announced when the contract is concluded.
The seller reserves the right to refuse an order from a customer with whom a dispute of any kind has already arisen.
Customers undertake to pay in full for the products ordered at the time of validation of the order.
Clause 4: Presentation and description of the products
The characteristics of the products offered for sale are presented in the “product sheets”.
The prices of the products are indicated in Euros (€) all taxes included, excluding shipping costs. The amount of VAT paid by the customer as well as the amount of shipping costs corresponding to the chosen delivery method are displayed on the screen in the summary page of the customer's selection.
In the event that one of the product sheets is incomplete, it is up to any interested party to send an email requesting additional information on a product to customer service. The customer who places an order without having exercised this option therefore declares to be in possession of all the information necessary to finalize his order.
Product information is subject to typographical errors.
The photographs on the site do not enter into the contractual field.
The seller reserves the right to modify its prices at any time, without notice and without any possible compensation.
All texts and images presented on the seller's online sales site are reserved, for the whole world, under copyright and intellectual property rights; their reproduction, even partial, is strictly prohibited. This includes these general conditions of sale
Clause 5: Order procedure
Orders are validated by the "double click" procedure: after accessing a first summary of the items preselected on the shelves and added to the basket, the customer is invited to confirm his selection before accessing the payment page on which he enters all the information necessary for payment of the price requested by the seller.
Orders are confirmed by email: the seller sends an email to the address entered by the customer when ordering (or registering on the site) to summarize the exact terms of the contract.
Information relating to product delivery is entered by the customer. In the event of a material entry error by the customer, the latter has a maximum of 12 hours to notify the desired delivery address to customer service. After this period, the seller cannot guarantee that the modification will be taken into account.
The data recorded by the seller constitute proof of the nature, date and content of the contract. This contract is archived by the seller on its computer servers and the customer can access this information by contacting the archiving service for online sales contracts - Société ATNT PARIS - by mail.
Clause 6: Payment
Payment is made online on a platform external to the online sales site secured by PAYPAL.
The seller does not have access to the customer's banking information.
For more information on securing transactions, please visit the PAYPAL website
Clause 7: Delivery of products
The seller undertakes to deliver the packages containing the products ordered to the carrier chosen by the customer when ordering.
The customer has the choice between:
- Delivery by Colissimo ®
- withdrawal in store on presentation of an identity document and the order confirmation email.
Delivery is made, except in cases of force majeure beyond the control of the seller, within a usual average period of 7 days for France from the confirmation of the order and full payment.
Shipping costs vary depending on the delivery method chosen.
The products remain the property of the seller until full payment of the price and / or receipt of the amount paid. However, from the receipt of the order by the customer, the risks of the delivered goods are transferred to the customer.
Clause 8: Legal withdrawal period
In accordance with the provisions of the Consumer Code:
Article L120-20: "the consumer (here the customer) has a period of two clear days to exercise his right of withdrawal without having to justify reasons or to pay penalties, with the exception, where applicable, of return fees ".
Clause 9: Exchanges and returns
1. The seller accepts returns from customers within two clear days on condition that the items have not been worn (except normal fitting), washed or damaged and that they still include their original packaging as well as their labels and / or accessories supplied with the product.
2. The customer contacts the customer service of the company ATNT to formulate a return request to the ATNT address, which is compulsory for proper management of returns by our technicians. After agreement from customer service, the customer returns his package within 2 days.
2.1 It is advisable to use the original package for returns as the envelopes available do not offer optimal protection for the returned items. Thus, a return could be refused even though the items have been returned in good condition if they arrive damaged on our returns platform. Likewise, it is advisable to return the products by registered mail.
3. The seller reserves the right to refuse a return for any reason that does not comply with the conditions set out in paragraphs 1 and 2. Thus, the non-compliant checked package will be returned to the customer at his expense.
4. In the event of a compliant return, the seller offers the customer two options: exchange for a product of the same value on the day of the purchase or a credit note corresponding to the amount paid for the returned products which can be used for a period of three (3 ) months on the site http://www.atntparis.fr
5. Returns must include inside the package a copy of the invoice and an explanatory note written by the customer indicating which option he has chosen.
6. Returns are not accepted for products on sale, products having been purchased on the occasion of an exceptional offer from the seller. These products cannot be exchanged, credited or refunded.
Clause 10: After sales service
The relations between the seller and the customers are governed by this contract.
To exercise his withdrawal period, the customer must send (as desired) an email or registered letter with acknowledgment of receipt unequivocally specifying the customer's desire to exercise his right of withdrawal.
The mail or e-mail must be sent within two clear days provided by law, postmarked and / or electronic dating by our server as proof.
contact the after-sales service by email at the following address:
Atntparis.fr
Clause 11: Limitation of the seller's liability
1. The seller cannot be held liable for any loss, damage or delay in delivery of the package.
1.1 the seller declines any responsibility concerning the follow-up of a package that he has sent. It is the responsibility of the customer wishing to follow up on his parcel to ask the seller for the parcel number by email to customer service.
2. The products are offered for sale "subject to availability" and the seller can not be held responsible in the event of depletion of stocks and can in no case be held to pay damages in this respect, or a any other financial compensation.
3. The seller cannot be held liable in the event of a typographical error on his part as to the price or description of the products or on the part of the customer in the information he has entered.
4. The sale is subject to the condition of acceptance by the seller of the terms of the sale, this acceptance is manifested either by the preparation and shipment of the order or by the debit of the credit card used by the customer during of his order on the online sales site.
5. The seller reserves the right to modify these general conditions of sale at any time, in part or in full. In the event of a modification, the general conditions of sale in force on the day of the order will be applied to each order.The customer has the possibility of keeping track of the general conditions of sale in force on the day of his order by creating a text document that he keeps on his personal computer or on a server that he has the authorization to use as a means of storage or by printing these general conditions of sale.
Clause 12: Conciliation of the parties in the event of a dispute of any kind
In the event that a dispute arises between the seller and the customer, the latter undertakes to initiate a conciliation procedure directly with the seller in order to settle the dispute without the intervention of a third natural or legal person.
This procedure replaces any other form of existing resolution for a period accepted by the customer of 30 working days.
Clause 13: Partial invalidity of the contract
In the event that one of the clauses of this contract is canceled or declared illegal, this nullity will not affect the other clauses of the contract unless they are closely linked to it.
Clause 14: Data confidentiality
The nominative data provided by customers are not disseminated to third parties. They are, unless expressly opposed by the customer, integrated into the customer file of the company ATNT PARIS.
The banking information provided during payment is not accessible to the company ATNT PARIS.
In accordance with Law 78-17 of January 6, 1978, the customer has at any time a right to access and rectify personal data concerning him. To exercise this right, the customer must contact the company's customer service by email, telephone or post.
Besoin d’aide ?
Questions & Réponses
Chez ATNT Paris, nous travaillons avec Chronopost afin de garantir une livraison rapide et fiable.
Les commandes sont généralement livrées en 24h (J+1 avant 13h) à domicile partout en France. Vous pouvez également choisir la livraison en point relais Chronopost, avec une réception sous 24 heures.
Une fois votre commande expédiée, vous recevrez un numéro de suivi. Chronopost vous tiendra également informé de l’avancement de votre colis par email, SMS et notifications, afin que vous puissiez suivre votre livraison à chaque étape.
Effectuer un retour est simple.
Il vous suffit d’envoyer un email à notre service client ATNT Paris en indiquant votre numéro de commande.
📧 contact@atntparis.com
📧 atntparis1@gmail.com
Notre équipe vous expliquera la procédure de retour.
Si besoin, vous pouvez également contacter notre service client par téléphone :
📞 07 56 84 56 03
La boutique ATNT Paris est située au cœur de Paris, à l’adresse suivante :
📍 19 rue de l’Arc de Triomphe, 75017 Paris
Nous vous accueillons directement en boutique pour découvrir l’univers de la marque, essayer nos collections et bénéficier de conseils personnalisés.
Notre équipe est disponible pour vous accompagner et vous faire découvrir les dernières pièces ATNT Paris, les nouvelles collections ainsi que certaines éditions limitées.


